For orders placed in the continental US, we offer same-day shipping. So, as long as you place the order before 4 PM MST, Monday through Thursday, we ship same-day. Orders placed on Friday or the weekend, will be filled by the following Monday. This includes APO/AE addresses. For overseas orders, you will be sent a tracking number, and this will determine how long it is going to take for your package to arrive to you.
A $5 to $25 may be charged with international orders; this is not charged by us, but your country. Think of it as a tax, since we do not charge you one; and, if you do not have to pay the fee, it is a bonus for you. Also note that if you do return the package, or if you are not there to sign for it, we will not leave the package at your home, and if this occurs, it will come back to our facilities and a restocking fee may apply.
Susan from Sydney "Thank you for the order; I received it today with the easy to follow instructional booklet."
We offer a 90 day, no question asked policy. .If you are not happy, just send it back within 90 days, and we will provide you a full refund. You can go to the my account section online to place the return; when we get the request that you would like to return a product, we will let you know through our email system, and will also inform you when we receive the package back from you.
"Great and ethical company; they are also very knowledgeable. If you call in, at any time, there is someone there to help and answer your question. I placed an order and received it quickly; but, there is an issue with the order and did not receive a document. I contacted the company, and they replied right away to my questions. I wish other companies would work in a similar fashion, I had a great experience with them. If you are considering ordering, you can do so with confidence. Thank you for a smooth transaction and great service." - Lilli